Non-personalized, unworn pieces may be eligible for return within 14 days of delivery, provided the item is returned in its original condition and packaging.

Personalized, engraved, bespoke or made-to-order pieces are final sale, except where the product contains a manufacturing defect or FLEBIGO has made an error in the order.

Email contact@flebigo.com with your order number before sending anything. Ship the piece insured and trackable.

Approved refunds are issued to the original payment method after the returned piece has been received and inspected.

If you believe a piece has a manufacturing defect, contact us within 14 days of delivery. We may request photographs to evaluate the claim. If a defect is confirmed, FLEBIGO will determine the appropriate remedy, which may include repair, replacement or another reasonable solution.

See our Terms & Conditions for full details.