FLEBIGO is a jewelry house based in the Dominican Republic, specializing in handcrafted jewelry in solid 14K gold, including personalized and made-to-order pieces.

By placing an order through our website, you agree to these Terms & Conditions.

All FLEBIGO jewelry is made in solid 14K gold unless otherwise stated on the individual product page.

Because our pieces are handcrafted, minor variations in weight, dimensions, finish and appearance may occur. These variations are inherent to the craftsmanship and are not considered defects.

Product photographs are intended to represent the design as accurately as possible. Slight variations may occur between photographs and the finished piece.

Personalized pieces may include engraving of initials, names, dates or other approved designs.

Because personalized pieces are made specifically for the customer, personalized orders are considered final sale and cannot be returned or exchanged except in the case of a manufacturing defect or an error attributable to FLEBIGO.

The customer is responsible for reviewing and approving all personalization details before production.

All prices are displayed in United States Dollars (USD).

The price shown at the time an order is placed is the price applicable to that order.

FLEBIGO reserves the right to modify prices, product specifications and availability at any time. Changes will not affect orders that have already been confirmed.

Orders must be paid in full before production begins.

For bespoke or highly customized commissions, FLEBIGO may require a non-refundable deposit before production begins. The applicable terms will be communicated to the customer before approval.

Many FLEBIGO pieces are made to order.

Estimated production times are indicated on the applicable product or communicated during the consultation process. Production times may vary depending on personalization, design complexity and material availability.

FLEBIGO offers international delivery through FedEx or another appropriate express carrier selected by FLEBIGO.

Standard international shipping is included in the published price unless otherwise stated.

Shipping times are estimates and may be affected by customs procedures, carrier delays, weather, holidays or circumstances beyond FLEBIGO’s control.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

FLEBIGO is not responsible for delays caused by customs authorities.

Non-personalized, unworn pieces may be eligible for return within 14 days of delivery, provided the item is returned in its original condition and packaging.

Personalized, engraved, bespoke or made-to-order pieces are final sale, except where the product contains a manufacturing defect or FLEBIGO has made an error in the order.

If a customer believes a piece has a manufacturing defect, FLEBIGO must be contacted within 14 days of delivery.

FLEBIGO may request photographs or other information to evaluate the claim.

If a manufacturing defect is confirmed, FLEBIGO will determine the appropriate remedy, which may include repair, replacement or another reasonable solution.

FLEBIGO represents that products identified as solid 14K gold are made using 14K gold with a nominal purity of 58.5%.

FLEBIGO does not sell gold-plated or gold-filled pieces as solid gold.

All content appearing on the FLEBIGO website, including photographs, designs, logos, text, graphics, trademarks and other materials, belongs to FLEBIGO or is used with appropriate authorization.

No content may be reproduced, copied or commercially used without prior written permission.

FLEBIGO shall not be responsible for delays or failures caused by circumstances outside its reasonable control, including carrier delays, customs procedures, natural disasters, governmental actions or other force majeure events.

These Terms & Conditions shall be governed by the laws of the Dominican Republic, without prejudice to any mandatory consumer protection rights that may apply to customers in their country of residence.

For questions regarding orders, products, personalization or these Terms & Conditions, customers may contact FLEBIGO through the official contact information provided on the website.